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frontdesk - Easy to use

frontdesk is installed on a Windows PC at your business, allowing you to maintain total control of your bookings, product descriptions, rates, and customers. Unlike other internet booking systems, frontdesk is linked in real time via the internet to our central sales system, telling it what rooms you have available without you having to worry about updating manual allocations or block outs in another system. Once setup, your rooms will be automatically distributed through the various online distribution channels you choose to deal with.

Easy To Use

frontdesk also includes a personalised booking website that allows your guests to securely book and pay online. If you already have a website, you can link to this to start taking bookings from there too. All bookings taken online are automatically downloaded to the frontdesk electronic diary, allowing you to maintain a single view of your entire inventory in one location.

One System For Everything

frontdesk is not just for selling your rooms online. It is a total business management solution that allows you to continue taking bookings over the phone, check-in guests, manage guest payments and expenses, generate cleaning schedules and manage guest needs during their stay.

Key Features of frontdesk Include:

  • Easy to use and you are always in control

  • Real time distribution of your available rooms and rates to your chosen online distributors

  • Once only set-up

  • Take secure online payments for internet bookings (with advanced fraud protection)

  • Manage your bookings via an easy-to-understand computer screen

  • Single input manages all inventory

  • You decide where your rooms are sold and at what price

  • Email and text message confirmation of online bookings – keep in touch even when you are away

  • Supports phone, walk-in and agent bookings (at no cost)

  • Support for alternative room configurations (family suites, interconnecting rooms)

  • Seasonal rate support – you stay in control of your pricing

  • Pricing rules can be easily be tweaked as much as you need to :

    • Variable rates per day of the week

    • Weekend stays

    • Short break rates

    • Discounted rates for prolonged stays

    • Enforced minimum stay periods.

  • No more minimum room allocation: you don't need to allocate any rooms to us

  • Automatically discount unsold rooms

  • Transfer bookings between guests

  • Receive online bookings from nearby establishments that have no availability

  • Track expenses, process payments and guest requirements

  • Includes businesses stationery such as bills, tax invoices, receipts, bookings statements and registration sheets

  • Produce a variety of business management reports including:

    • Account reports

    • Daily check-in reports

    • Cleaning schedules

    • Occupancy reports

    • Average Day Rate

    • Future and historical revenue

    • Sales reports

    • Source and origin of bookings.

  • Customer relationship management (CRM) module to help you stay in touch with your clients

  • Free software upgrades - forever